Southern Kentucky 2-1-1 Contact Center Celebrates One Year Anniversary; Announces 24/7/365 Live Call Service
On July 18, 2017 the Southern Kentucky 2-1-1 Contact Center celebrated its one year anniversary with an announcement that live call service will now be available 24 hours a day, 7 days a week, 365 days a year.
2-1-1 is a powerful resource for help and hope in any community. 2-1-1 is an easy to remember three-digit telephone number assigned by the Federal Communications Commission for the purpose of providing quick and easy access to information about health and human services. Professional Information and Referral Specialists work with callers to assess their needs, determine their options and provide appropriate programs/services, give support, intervene in crisis situations and advocate for the caller as needed. Instead of multiple calls leading to dead ends, with one call to 2-1-1, people can reach a trained specialist who assesses a caller’s full scope of needs and matches them to the right services with everyday needs such as food, housing, utilities or transportation.
2-1-1 also assists during times of disaster, providing critical information about evacuation routes, food, and shelter. 2-1-1 is a powerful resource for help and hope in any community assisting callers of all ages and circumstances including families, parents, seniors, veterans, and low-income individuals.
2-1-1 is core to the mission of United Way and integral to Community Impact. United Way of Southern Kentucky decided to bring 2-1-1 to Southern Kentucky after an extensive community research project that included almost 5,000 surveys and 55 Community Conversations in which it was discovered that people don’t know where to go to get help when they need it.
As 2-1-1 also serves as a social barometer that enables service providers, funders, and other stakeholders information about the needs of those in our community at any given time, the call data that is being gathered will provide information to help make our human services delivery system better.
In order to provide residents of Southern KY accurate resource information in a timely manner, efforts are ongoing to update database information as it is received. Currently, there are over 1,400 services within Southern Kentucky 2-1-1’s database along with eligibility, required documentation, hours of operation, location and contact information.
Prior to the introduction of the Southern Kentucky 2-1-1 Contact Center, Kentucky was one of only three states with less than 43% coverage by 2-1-1. However, since July 18, 2016, 2-1-1 services have been made available to Southern Kentucky through United Way with live call service Monday – Friday 8am – 5pm and return call service after hours and over the weekend for messages left via voicemail. Now, when 2-1-1 is dialed in Southern Kentucky, there is a compassionate person at the end of the phone line at all hours of the day and night – including weekends and holidays, transforming a family and changing our community… one phone call at a time. In real time, callers can find what shelters have beds available, what agencies have utility assistance dollars, where to find help for addiction issues or with an aging parent.
In order to facilitate the live answering of calls into the extended hours of nights, weekends, and holidays, United Way of Southern Kentucky has contracted with the Heart of Florida United Way. The Heart of Florida United Way 2-1-1 Information and Assistance Center is identified as the largest 2-1-1 contact center in Florida and acknowledged as being in the top 10% of all
2-1-1 centers in the country.
HFUW 2-1-1 is accredited by the Alliance of Information and Referral Services (AIRS) and has met or exceeded all national standards, with a 96% or higher customer satisfaction rating based upon client follow-up surveys. Additionally, the center has been recognized by the U.S. Department of Housing and Urban Development as a best practice for its role in pre-screening clients for the Homeless Prevention and Rapid Rehousing Program. Currently, HFUW 2-1-1 provides 24/7 information, referral and assistance to 19 Florida counties, 42 Tennessee counties and 8 Kentucky counties, in addition to the national services contracts.
By expanding the availability of live call service as of July 18, 2017, Southern Kentucky 2-1-1 looks to grow in the number of callers it is able to assist during its second year of operation. In Year One, the Southern Kentucky 2-1-1 Contact Center answered over 6,300 calls.
“It has been a very productive first year for Southern Kentucky 2-1-1, and thus our community has benefitted as a result of having the 2-1-1 services available. We are excited about the opportunity to celebrate our one year anniversary and grateful to those who demonstrated their support,” says Chris Dressler, 2-1-1 Contact Center Director. “Now that we have wrapped up year one, we are ready to take things to the next level by expanding services to 24/7/365 days a year! This will allow callers to receive information about the help they need from a live Contact Specialist any time of the day or night… including holidays! We look forward to seeking out new opportunities that will expand 2-1-1 services as we continue to better serve our community.”
Southern Kentucky 2-1-1 looks to expand its services via text and web chat starting in early 2018.
For more information about Southern Kentucky 2-1-1, log on to the United Way of Southern Kentucky website at www.liveunitedtoday.com.
Jessica Miller Joins T.J. Regional Health Team
Please welcome Jessica Miller, DNP, APRN, FNP-BC, to the T.J. Regional Health team. Jessica specializes in family medicine and she is located in Pod C at the T.J. Health Pavilion. She said, “I love specializing in family practice because it allows me to provide care for the ENTIRE family, seeing all age groups. I see both children and adults in my practice.”
Jessica attended Western Kentucky University where she earned a Bachelor of Science in Nursing in 2012, and she earned a Doctorate of Nursing Practice in May. She completed research on improving access to primary care for the homeless and precariously housed community in Bowling Green. She has also served on two medical mission trips to Belize and Guatemala. She said, “Volunteering and medical mission trips are big interests of mine.”
Jessica has been married to her husband, Tyler, a Barren County High School graduate, for four years, and they have one “fur baby” named Duke. She said, “I enjoy anything outdoors - hiking, kayaking, boating and running. I love traveling, animals and the Tennessee Titans!”
“After meeting my husband and visiting Glasgow six years ago, I immediately fell in love with the small town feel. Everyone is so kind and welcoming. We lived in Nashville for the past four years, and we are so excited to now be in Glasgow to serve this community,” Jessica said.
Carter Lumber Announces New Manufacturing Facility in Bowling Green
Carter Lumber of Kent, Ohio, announced the location of their new $10 million Kight Home Center manufacturing facility at the Kentucky Transpark, creating 50 new jobs in South Central Kentucky. This project will have an estimated economic impact of $114 million for the Bowling Green community over the next 10 years.
Founded in 1932 in Akron, Ohio, family-owned Carter Lumber was the hometown lumberyard for millions of Americans looking to tackle their weekend projects. During the last decade, a shift in the company’s focus led them to become the supplier of choice for professional builders. The change in business plan allowed Carter to add manufacturing capabilities to their product and service repertoire; After 85 years, the still privately-owned Carter Lumber has grown to be the fifth largest lumberyard in the United States, operating 150 locations across 12 states under four uniquely branded divisions: Carter Lumber, Holmes Lumber Company, Kight Home Center and Kempsville Building Materials.
“Carter Lumber and its brands have been longtime members of the state’s retail community, so it’s great to see them adding a manufacturing operation and creating new jobs in southcentral Kentucky,” Gov. Matt Bevin said. “Carter’s new operation in Bowling Green will provide additional support for the Commonwealth’s thriving forestry and home-building industries. I congratulate the company and look forward to its continued success.”
“As a family company, we always feel that it is important to expand our offerings in communities we already service and maximize the potential of the area for our business. This new manufacturing facility in Bowling Green is a great example of that,” said Jeff Donley, President of Carter Lumber. “This new facility will be a tremendous asset to the growth of our Kight operation and the many builders we service in the area.”
Carter Lumber’s new location will operate under the Kight Home Center division, which was acquired in 2005 and currently operates in seven locations in Southern Indiana, Nashville, Tennessee and Western Kentucky. The Kight Home Center name will allow Carter to add manufacturing capabilities to existing services in the region. Kight Home Center’s Bowling Green lumberyard and building supply store is located at 3975 Louisville Road. Additionally, the Kight Kitchen and Design Center is located near Greenwood Mall, at 2475 Scottsville Road.
“Carter Lumber is a valuable addition to the Kentucky Transpark and the South Central Kentucky community,” said Bowling Green Area Chamber of Commerce President and CEO Ron Bunch. “They are an essential part of our region’s diverse economy and future. We are happy to announce Carter Lumber’s newest Kight Home Center location in Bowling Green.”
Wood product manufacturing makes up about five percent of all manufacturing jobs throughout South Central Kentucky’s 10-county region.
“Congratulations to Carter Lumber on this great project. This new manufacturing center will help them serve many professional builders that rely on the products and services available through the lumberyard in northern Warren County,” said Warren County Judge-Executive Mike Buchanon.
“We welcome Carter Lumber’s new manufacturing center to the Bowling Green’s business community, especially with the growth expected to take place over the next several years,” said Bowling Green Mayor, Bruce Wilkerson. “We look forward to Kight Home Center’s many years of success in our community.”
Warren County has experienced unprecedented growth in recent years. Most recently, it was ranked first in Kentucky by SmartAsset in their 2016 annual study on counties receiving the greatest amount of investment in their local economies and Bowling Green was listed as the fastest growing city in Kentucky by 24/7 Wall St. According to the city of Bowling Green’s Neighborhood Community Services Report from April, almost 3,000 apartment units, houses, office and commercial units, retail units, restaurants and industrial properties have been constructed since July 2012.
This is the Bowling Green Area Chamber of Commerce’s fourth economic development announcement for 2017. The Chamber has announced a total of $96.7 million in capital investment and 333 new jobs.
For more information about Carter Lumber, visit www.carterlumber.com.
Dr. Drobocky Celebrates 30 Years of Practice
Born and raised in Bowling Green, Dr. Oles Basil Drobocky has committed his life to serving South Central Kentucky. Dr. Drobocky attended both Saint Joseph Interparochial School and Bowling Green High School before becoming a Hilltopper at Western Kentucky University, where he completed his undergraduate work and received a Bachelor’s in Science. Upon graduation from WKU, Dr. Drobocky moved to Lexington, KY to attend The College of Dentistry at the University of Kentucky. Upon completion of dental school, Dr. Drobocky returned to the area to practice general dentistry in Smiths Grove for two years, before moving on to Washington University in St. Louis to complete his residency in orthodontics.
For thirty years, Dr. Drobocky has remained steadfast in his passion: to change lives by creating beautiful smiles through a phenomenal, caring orthodontic experience. Dr. Drobocky provides more than just straight teeth. Each of his patients are met with that exact fervor that Dr. Drobocky founded his practice on: to deliver a smile which not only builds the patients’ self-esteem, but establishes a confidence from within that lasts a lifetime.
Dr. Drobocky is committed to reinvesting in our community. For more than ten years, Drobocky Orthodontics has sponsored the Southern Kentucky Soccer Club. He has also given back over two-million dollars to local schools in support of academics, athletics, as well as the arts. Dr. Drobocky and Drobocky Orthodontics serve as the Southern Kentucky Chapter for Smile for a Lifetime Foundation, which is a charitable non-profit organization that provides orthodontic treatment to individuals who may otherwise be unable to obtain treatment. Dr. Drobocky and his wife Camille, along with their three sons: Zenon, Dane, and Ivan, believe in this community, as well as the practice. Join us in Congratulating Dr. Oles Drobocky, his family, and his team, on achieving thirty years of practice!
Graves Gilbert Clinic Gives CPR Kits to Local Schools
The American Heart Association announced that Graves Gilbert Clinic is gifting all Warren County public high schools, Bowling Green High School and two private high schools with CPR School Kits.
As part of the announcement, each high school will receive their CPR kits before the school year starts so that each instructor at the school can review the contents and work CPR Training into their school year curriculum.
“Graves Gilbert Clinic is pleased to have this important partnership with the American Heart Association,” said Chris Thorn, CEO of Graves Gilbert Clinic and Healthy For Good Platform Sponsor of the 2017 Warren County Heart Walk. “By providing training and resources to school systems in the region, we are living out our mission to improve the health of the communities we serve.”
The goal of the CPR in schools program is to teach students the basic skills of saving a life through Hands-Only CPR. Any educator or student can facilitate the training session in one class period. During the training session, students practice on a Mini Anne® Plus manikin while watching and learning CPR skills on the DVD. The kit comes complete with a facilitator guide and a facilitator binder that include a Lesson Plan, pre- and post-tests, a certificate of participation, and additional resources. This method is a research-proven way for students to learn and retain the lifesaving skills of CPR.
This training is a result of a $25,000 Healthy For Good Platform Sponsorship that was given to the American Heart Association. This sponsorship will fund CPR kits that will be utilized for training students starting the 2017-2018 school year and years to come. “This is an incredible gift to our community from Graves Gilbert Clinic. Our schools will be better equipped to build a community of lifesavers,” said Paula Kennedy, Development Director for Heart Walk.
Cardiac arrest is a leading cause of death in the U.S., and nearly 326,000 people experience cardiac arrest outside of a hospital each year. Unfortunately, nearly 90% of cardiac arrest victims do not survive mostly because they don’t receive timely CPR.
Schools can play a pivotal role by creating a generation of lifesavers by making sure all students learn CPR before they graduate. In less than 30 minutes we can give students the skills they need to help save someone’s life. Without immediate, effective CPR from a bystander, a person’s chance of surviving sudden cardiac arrest decreases 7 percent to 10 percent per minute.
This training is part of the American Heart Association’s ongoing effort to lower the risks of cardiovascular disease. In April, 2016, Governor Matt Bevin signed into law a bill that ensures Kentucky high school students receive basic CPR training as part of high school health education, physical education or Junior Reserve Officers Training Corps course. The funding provided by Graves Gilbert Clinic will ensure area schools have the proper equipment to learn this life-saving skill.
United Way of Southern Kentucky Announces Ashley Carter as Director of Community Impact
United Way of Southern Kentucky announced that Ashley Carter has been hired as Director of Community Impact for United Way of Southern Kentucky effective July 31st.
“Ashley brings a strong business and community service background to this key position. She has a clear vision for the work that we have undertaken and is ideally suited to lead our new community impact platform forward. We are excited to welcome Ashley as part of our team,” United Way of Southern Kentucky President and CEO Debbie Hills stated.
Ashley Carter is a native of Elizabethtown, KY and has been an active member of the Bowling Green community since 2011. Before joining United Way of Southern Kentucky, Carter spent six years as a marketing manager with Russell Athletic at Fruit of the Loom. She is a graduate of University of Louisville where she received a Bachelor of Science degree in Business Administration with a Marketing emphasis. Carter is a member of the Bowling Green Jr. Woman’s Club where she enjoys volunteering in the community and also served on the Executive Board in 2016.
“I have been fortunate to have worked closely with several nonprofits and service organizations throughout my life,” says Carter. “That experience has given me a unique understanding of the critical role those organizations can play in a community. I am thrilled to have been selected as the new Director of Community Impact. I look forward to helping strengthen the organizations United Way of Southern Kentucky touches and growing our capacity to serve more people in this great community.”
In her role as Director of Community Impact, Carter will be responsible for leading the development and implementation of innovative strategies to achieve the community change goals set forth in Education, Income, Health, and Safety Net, while also developing effective partnerships to support those goals. Carter will oversee the fund distribution process and is responsible for research and data analysis to substantiate goal achievement.
For more information about United Way’s work in Education, Income, Health, and Safety Net, visit LIVEUNITEDToday.com or call 270.843.3205.